Question 1

What is RegisterMyBike?

Accepted Answer

RegisterMyBike records a verified person's ownership claim and supporting evidence against a bicycle. It creates a digital logbook, public provenance record and controlled new-keeper transfer route; it is not a government title register.

Question 2

How does bicycle registration work?

Accepted Answer

You enter the bicycle details, frame number, photos and ownership evidence. We verify the owner before payment, then issue a unique logbook ID and public provenance page after an eligible registration is purchased.

Question 3

What is a logbook UUID?

Accepted Answer

Every registered bicycle receives a globally unique, non-sequential identifier called a logbook UUID. This is your bike's permanent identity on the platform and is used for the public verification page URL.

Question 4

How are frame numbers protected?

Accepted Answer

Full frame numbers are encrypted and restricted to authorised server workflows. A keyed fingerprint supports exact duplicate matching, and public records show only the final four characters.

Question 5

What does the public verification page show?

Accepted Answer

The verification page displays your bike's make, model, colour, frame last 4 digits, ownership status, verified owner badge (if applicable), and logbook version. No personal data is ever exposed.

Question 6

How is the owner verified?

Accepted Answer

Shufti's secure hosted journey checks an accepted identity document, a live face and the residential address. RegisterMyBike receives the outcome and minimal audit metadata rather than keeping identity-document images or a full address.

Question 7

What's the difference between the bundles?

Accepted Answer

Every registration includes the same owner verification, logbook, provenance, component-update, transfer and theft-status benefits. Bundles contain one, three or five per-bicycle registration credits.

Question 8

Is this a subscription?

Accepted Answer

No. Launch registration bundles use a one-time payment and do not contain an annual subscription.

Question 9

Can I buy more registrations later?

Accepted Answer

Yes. You can purchase additional per-bicycle registration credits. Buying a larger bundle upfront lowers the displayed unit price.

Question 10

How do ownership transfers work?

Accepted Answer

The current owner initiates a transfer by entering the buyer's email. The buyer receives a secure link, completes payment and identity verification, and ownership is transferred. A new logbook version is created recording the transfer.

Question 11

What happens if my bike is stolen?

Accepted Answer

You can mark your logbook status as 'Stolen'. This is publicly visible on the verification page, alerting anyone who checks the bike that it has been reported stolen.

Question 12

Which countries are supported?

Accepted Answer

RegisterMyBike supports the UK, US, Canada, Australia, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, and Switzerland. Pricing is shown in local currencies.

Question 13

Is my data secure?

Accepted Answer

Full frame numbers are encrypted, exact-match fingerprints are keyed, Stripe handles payments, Shufti handles identity checks, and Supabase Row Level Security restricts private database records. Public provenance contains no customer name, email or full address.

Question 14

What is the PDF logbook?

Accepted Answer

The PDF is a downloadable snapshot of your logbook record at a point in time. It includes your logbook UUID, version number, bike details, and a QR code linking to your verification page. The live database record is always the authoritative source.

Question 15

Can I register multiple bikes?

Accepted Answer

Yes. Each bike gets its own separate logbook with a unique UUID. You can manage all your bikes from your dashboard.

Question 16

Do you offer refunds?

Accepted Answer

We offer a 14-day refund policy if you haven't completed identity verification. Once identity verification is complete, the logbook is considered activated and is non-refundable.

Frequently Asked Questions

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Frequently Asked Questions

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