Trust & transparency

Understand our payment process, your data choices and the current status of our service.

Payment options

New payment options are being prepared: Paddle on the website, Apple in-app purchases on iOS and Google Play Billing on Android. They are not yet available for new purchases. Existing Stripe purchases keep their billing history. Read the refund policy before purchasing.

Refunds

Your data choices

Read how we use your information and how to request account deletion. Logbook deletion has a separate review process.

Accessibility

We test keyboard access, contrast and responsive layouts. Full physical-device screen-reader testing remains outstanding; automated checks alone do not establish WCAG conformance.

Accessibility

Mobile apps

Our iOS and Android apps are in private testing. Public App Store and Google Play downloads are not available yet.

Data retention: what happens to your information

Current beta behaviour; this summary is not a certification.

Accounts and saved forms: Automatic deletion is limited to eligible beta test accounts. Wider account and provider cleanup is still under review. Saved forms have no automatic inactivity expiry.
Purchase evidence: Uploaded purchase evidence is currently assigned a 90-day deletion deadline. A scheduled deadline does not prove that the file has been removed.
Logbooks and payment records: Account deletion and logbook withdrawal are separate requests. Logbook, payment and legally required records need category-specific review; removing an account link does not necessarily anonymise a record.
Providers, logs and backups: Provider copies, operational logs and backups have separate retention controls. Their complete expiry and deletion coverage is not yet verified. Contact us about a specific record or data-rights request.

Account deletion Contact us or request an accessible format

Information for your country

Choose your country to find official privacy or online-safety guidance. You can change the suggested country; language does not determine your country.

Country

These are information links, not endorsements. Applicable rights and the authority responsible may depend on your location and circumstances.

We do not currently claim an independent privacy, security or accessibility certification. Provider names describe services we use, not approval of RegisterMyBike.